This Privacy Policy describes how www.vibraqua.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact UsIf you have any inquiries, require further details about our privacy practices, or wish to file a complaint after reviewing this policy, please don't hesitate to reach out to us via email at: hello@vibraqua.com
Collecting Personal InformationWhen you browse the Site, certain information about your device and interactions with the Site is collected, alongside the necessary data required for processing your purchases. Additional information might be gathered when you reach out to us for customer support. Throughout this Privacy Policy, the term "Personal Information" refers to any information pertaining to an identifiable individual, including the details outlined below. Please review the list for a comprehensive understanding of the Personal Information we collect and the reasons behind it.Device Information
Purpose of Collection: We collect device information to ensure the optimal functioning of our website and to conduct analytics aimed at improving the user experience on our platform.
Source of Collection: This information is automatically gathered through various technologies such as cookies, log files, web beacons, tags, or pixels when you access our Site.
Disclosure for Business Purposes: For the smooth operation of our services, we share this device information with our trusted processors such as Shopify.
Personal Information Collected: The collected device information includes the version of your web browser, IP address, time zone setting, cookie specifics, records of viewed sites or products, search terms you've used, and details of your interactions with our Site. These details help us tailor our website to your preferences and provide you with a better browsing experience. Rest assured, this information is treated with care and in accordance with our Privacy Policy.Order Information
Purpose of Collection: We collect order information to fulfill our contractual obligations, ensuring the successful delivery of products or services. This involves processing payment details, coordinating shipping, generating invoices, and sending order confirmations. Additionally, we use this information to communicate with you, assess orders for potential risks or fraud, and deliver information or promotions about our offerings based on your preferences.
Source of Collection: The order information is provided by you when you make a purchase.
Disclosure for Business Purposes: To facilitate seamless order processing, we share relevant order details with our trusted payment processor, Shopify.
Personal Information Collected: The order information includes your name, billing address, shipping address, payment information (including credit card details if applicable), email address, and phone number. These details are crucial to ensuring the accurate and timely delivery of your purchased items. We handle your sensitive payment information securely and in compliance with our Privacy Policy.
Customer Support Information
Purpose of Collection: Our aim in collecting this information is to provide you with effective and responsive customer support, addressing any queries, concerns, or assistance you may require.
Source of Collection: We collect this information directly from you when you reach out to us for customer support, whether through email, phone, or other communication channels.
Disclosure for Business Purposes: To ensure seamless customer support, your inquiries and relevant information might be shared with our customer support team and relevant internal departments.
Personal Information Collected: The specific Personal Information collected for this purpose may include your name, contact details (such as email address or phone number), order details, and any other information you voluntarily provide to describe your issue or query. This data enables us to understand your needs and respond effectively to your support request. Please rest assured that any information shared in the course of seeking customer support will be treated with confidentiality and in line with our Privacy Policy. MinorsWe do not knowingly collect Personal Information from children. If you are a parent or guardian and suspect that your child has provided us with Personal Information, kindly contact us using the address provided above to request deletion.
Sharing Personal Information
We prioritize the security and confidentiality of your Personal Information. To facilitate our services and fulfill our commitments to you, we may share your Personal Information with trusted service providers. Here are a few examples:
Shopify: Our online store is powered by Shopify, which handles various aspects of our operations. You can gain insights into how Shopify handles your Personal Information by reviewing their privacy policy at: https://www.shopify.com/legal/privacy.
Legal Compliance and Protection: There might be instances where we need to share your Personal Information to comply with applicable laws and regulations, respond to a subpoena or a lawful request for information, or to safeguard our rights.
Behavioural Advertising
We leverage your Personal Information to deliver targeted advertisements or marketing communications that we believe align with your interests. Some methods include:
Google Analytics: By utilizing Google Analytics, we gain insights into how our customers interact with our Site. For more details on how Google uses your Personal Information, you can refer to: https://www.google.com/intl/en/policies/privacy/.
If you prefer not to be tracked by Google Analytics, you can opt-out at: https://tools.google.com/dlpage/gaoptout.
Third-Party Marketing Apps: If we utilize third-party marketing apps that collect information about your activity on our Site, we may share this information with our advertising partners. This sharing could occur directly or through technologies like cookies. Your consent may be required based on your location.
Shopify Audiences: To display ads on external websites with our advertising partners, we might use Shopify Audiences. This service allows us to target buyers who made purchases with other Shopify merchants and might be interested in our offerings.
Opting Out of Targeted Advertising
We respect your choices, and you have the option to opt out of targeted advertising. You can do so by visiting the opt-out links provided by the services being used:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Furthermore, you can exercise your choice to opt out by visiting the Digital Advertising Alliance’s opt-out portal: https://optout.aboutads.info/. This resource provides you with more control over the targeted ads you encounter.
Please note that opting out of these services might not completely eliminate all forms of online advertising, but it will ensure that the ads you encounter are less aligned with your online behavior. Your privacy matters to us, and we strive to provide you with choices that reflect your preferences.
Using Personal Information
Your privacy is a priority, and we use your Personal Information to offer you exceptional services. This involves a range of activities, including:
Product Offering: We use your Personal Information to present our products for sale on our platform.
Payment Processing: Your Personal Information helps us process payments effectively, ensuring a seamless transaction experience.
Order Fulfillment: To make sure your order reaches you, we rely on your Personal Information for shipping and order fulfillment.
Communication: Keeping you informed about new products, services, and special offers is part of our commitment. We use your Personal Information to relay this information to you.
GDPR Compliance
If you are located in the European Union or if you are one of our valued customers within the EU, we want you to know that we are committed to safeguarding your privacy and ensuring your rights under the General Data Protection Regulation (GDPR).
Lawful Basis for Processing Personal Data
We process your Personal Information under the legal basis of fulfilling contracts, as necessary for our legitimate interests, and with your consent where applicable.
Your Rights Under GDPR
As an EU resident, you have certain rights regarding your Personal Information, including the right to access, rectify, and erase your data, the right to restrict processing, the right to data portability, and the right to object to processing. If you wish to exercise any of these rights, please contact us using the details provided in the "Contact" section of our Privacy Policy.
Data Transfers
Please be aware that your Personal Information may be transferred to and processed in countries outside of the European Economic Area (EEA). We take appropriate measures to ensure that such transfers are in compliance with GDPR and your data remains protected.
Data Retention
We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Contact Us
If you have any questions, concerns, or requests regarding your Personal Information, our GDPR compliance, or any other aspect of our privacy practices, please don't hesitate to contact us at the email address provided in the "Contact" section above.
We are dedicated to maintaining the privacy and security of your Personal Information, and we appreciate your trust in us.
Lawful Bases for Processing Personal Information in the EEA
For our valued customers who are residents of the European Economic Area (EEA), we want to ensure that your personal information is processed in compliance with the General Data Protection Regulation (GDPR). To provide transparency and clarity, we process your personal information under the following lawful bases:
We may process your personal information based on your explicit consent that you have provided to us. You have the right to withdraw your consent at any time by contacting us using the details in the "Contact" section of our Privacy Policy.
We process your personal information when it is necessary for the performance of a contract between you and our Site. This includes processing your orders, facilitating payment transactions, and delivering products or services as per your requests.
In some cases, we may process your personal information to fulfill our legal obligations, such as tax or regulatory requirements.
We may process your personal information to protect your vital interests or the vital interests of another individual.
There may be instances where we process your personal information to perform tasks carried out in the public interest or in the exercise of official authority.
We process your personal information based on our legitimate interests, provided that these interests do not override your fundamental rights and freedoms. Our legitimate interests may include improving our services, understanding customer preferences, preventing fraud, and ensuring the security of our Site.
It's important to note that you have rights under GDPR, such as the right to access, rectify, and erase your personal information. If you have any questions or wish to exercise these rights, please reach out to us using the contact information provided in the "Contact" section of our Privacy Policy. Your privacy and data protection are of utmost importance to us.
Retention of Personal Information
Upon placing an order through our Site, we will securely retain your Personal Information for our records, unless you request us to erase this information. For further details on your right to erasure, please refer to the 'Your Rights' section below.
Automatic Decision-Making
If you are an EEA resident, you possess the right to object to processing based solely on automated decision-making, including profiling, if such decision-making holds a legal consequence for you or significantly affects you.
As for our practices:
Our processing partner, Shopify, utilizes limited automated decision-making to counteract fraud, without producing any legal or significant outcome on you.
Services employing elements of automated decision-making include:
Temporary Blacklist of IP Addresses: This feature is activated in response to repeated failed transactions associated with specific IP addresses. The blacklist remains effective for a brief duration.
Temporary Blacklist of Credit Cards: Following blacklisting of specific IP addresses, this feature temporarily blacklists associated credit cards as well. The duration of this blacklist is brief, extending for only a few days.
Your trust and privacy are our priorities. If you have any questions regarding our automated decision-making processes or wish to exercise your rights, please do not hesitate to contact us using the information provided in the 'Contact' section below.
Your Rights
GDPR
If you are a resident of the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR). These rights include:
To exercise any of these rights, or if you have any questions about your rights, please contact us.
Please note that your Personal Information will be initially processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, please refer to Shopify's GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
Cookies
A cookie is a small piece of data that is downloaded to your computer or device when you visit our Site. We utilize various types of cookies, each serving a distinct purpose, such as functional, performance, advertising, and social media or content cookies. Cookies contribute to enhancing your browsing experience by enabling the website to remember your actions and preferences, such as login credentials and region selection. This eliminates the need to repeatedly enter such information whenever you revisit the site or navigate between pages. Cookies also offer insights into how users interact with the website, whether it's their initial visit or if they are frequent visitors.
To enhance your experience on our Site and provide our services, we employ the following cookies:
Shopify Cookies: https://www.shopify.com/legal/cookies
Cookies Necessary for the Functioning of the Store
| Name | Function | Duration |
|---|---|---|
| _ab | Used in connection with access to admin. | 2y |
| _secure_session_id | Used in connection with navigation through a storefront. | 24h |
| _shopify_country | Used in connection with checkout. | session |
| _shopify_m | Used for managing customer privacy settings. | 1y |
| _shopify_tm | Used for managing customer privacy settings. | 30min |
| _shopify_tw | Used for managing customer privacy settings. | 2w |
| _storefront_u | Used to facilitate updating customer account information. | 1min |
| _tracking_consent | Tracking preferences. | 1y |
| c | Used in connection with checkout. | 1y |
| cart | Used in connection with shopping cart. | 2w |
| cart_currency | Used in connection with shopping cart. | 2w |
| cart_sig | Used in connection with checkout. | 2w |
| cart_ts | Used in connection with checkout. | 2w |
| cart_ver | Used in connection with shopping cart. | 2w |
| checkout | Used in connection with checkout. | 4w |
| checkout_token | Used in connection with checkout. | 1y |
| dynamic_checkout_shown_on_cart | Used in connection with checkout. | 30min |
| hide_shopify_pay_for_checkout | Used in connection with checkout. | session |
| keep_alive | Used in connection with buyer localization. | 2w |
| master_device_id | Used in connection with merchant login. | 2y |
| previous_step | Used in connection with checkout. | 1y |
| remember_me | Used in connection with checkout. | 1y |
| secure_customer_sig | Used in connection with customer login. | 20y |
| shopify_pay | Used in connection with checkout. | 1y |
| shopify_pay_redirect | Used in connection with checkout. | 30 minutes, 3w or 1y depending on value |
| storefront_digest | Used in connection with customer login. | 2y |
| tracked_start_checkout | Used in connection with checkout. | 1y |
| checkout_one_experiment | Used in connection with checkout. | session |
| checkout_session_lookup | Used in connection with checkout. | 3w |
| checkout_session_token_<<token>> | Used in connection with checkout. | 3w |
| identity-state | Used in connection with customer authentication. | 24h |
| identity-state-<<token>> | Used in connection with customer authentication. | 24h |
| identity_customer_account_number | Used in connection with customer authentication. | 12w |
Reporting and Analytics
| Name | Function | Duration |
|---|---|---|
| _landing_page | Track landing pages. | 2w |
| _orig_referrer | Track landing pages. | 2w |
| _s | Shopify analytics. | 30min |
| _shopify_d | Shopify analytics. | session |
| _shopify_s | Shopify analytics. | 30min |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_y | Shopify analytics. | 1y |
| _y | Shopify analytics. | 1y |
| _shopify_ga | Shopify and Google Analytics. | session |
| customer_auth_provider | Shopify analytics. | session |
| customer_auth_session_created_at | Shopify analytics. | session |
Managing Cookies
The duration a cookie remains on your computer or mobile device hinges on whether it falls under the category of a "persistent" or "session" cookie. Session cookies persist until you cease browsing, while persistent cookies remain active until their expiry or deletion. Most of the cookies we employ are of the persistent kind and typically expire within 30 minutes to two years from their download date onto your device.
You hold the ability to control and oversee cookies through various means. However, it's important to bear in mind that removing or blocking cookies could potentially impact your user experience, rendering certain parts of our website less accessible.
Although most browsers tend to automatically accept cookies, you maintain the choice of accepting or declining cookies through your browser controls, usually found within the "Tools" or "Preferences" menu. Further guidance on adjusting your browser settings, blocking, managing, or filtering cookies can be located in your browser’s help documentation or through resources such as www.allaboutcookies.org.
Moreover, kindly note that blocking cookies might not completely prevent certain data-sharing practices with third parties, including our advertising partners. To exercise your rights or opt out of specific uses of your information by these parties, please refer to the instructions outlined in the "Behavioural Advertising" section provided above.
Do Not Track
It's important to be aware that due to the lack of consistent industry understanding regarding the appropriate response to "Do Not Track" signals, we do not modify our data collection and usage practices upon detecting such a signal from your browser.
Changes
This Privacy Policy may undergo periodic updates to reflect changes in our practices, operational procedures, or to adhere to legal and regulatory requirements.
Complaints
As mentioned earlier, if you wish to register a complaint, please reach out to us via email or postal mail using the contact details provided under the "Contact" section.
If you find our response to your complaint unsatisfactory, you hold the right to escalate your concern to the relevant data protection authority. You can contact your local data protection authority or our supervisory authority, whose contact information can be found online.
For instance: https://ico.org.uk/make-a-complaint/]
Last Updated: 4th April 2024
Expect US orders within 4-7 business days and international shipments in 7-14 days, though times may vary due to external factors. Tracking information is provided for your convenience to monitor your package's progress.
Tracking details are shared after dispatch, typically within 1-2 business days, allowing you to follow your order's journey from our warehouse to your doorstep.
Our 30-day return policy offers you a month from receiving your item to initiate a return for products in their original condition. For a smooth return process, contact us at hello@vibraqua.com, and we'll guide you through the necessary steps!
Your Soniqué package includes 1 Ultrasonic Cleaner, 1 Power Adapter, and 1 User Manual, ensuring you're fully equipped to start cleaning immediately.
Yes, water is typically sufficient for many cleaning tasks. However, adding a mild detergent can enhance cleaning power for specific items, offering versatility to meet your cleaning needs.
Begin your cleaning session by filling the cleaner's tank with water up to the recommended level. Next, carefully select and prepare the items you wish to clean, ensuring they are suitable for ultrasonic cleaning. Connect the power cord to the electrical socket and attach the jack to the machine. To start the cleaning process, simply tap the power button; you'll notice a blue light indicating the machine is at work, and a red light when it's turned off. After the cycle completes, remove your items, gently dry them with a soft, lint-free cloth, and give them a polish for that perfect, sparkling finish.
Have a look at our blog site for more tipps and tricks!
