We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@vibraqua.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@vibraqua.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@vibraqua.com
Expect US orders within 4-7 business days and international shipments in 7-14 days, though times may vary due to external factors. Tracking information is provided for your convenience to monitor your package's progress.
Tracking details are shared after dispatch, typically within 1-2 business days, allowing you to follow your order's journey from our warehouse to your doorstep.
Our 30-day return policy offers you a month from receiving your item to initiate a return for products in their original condition. For a smooth return process, contact us at hello@vibraqua.com, and we'll guide you through the necessary steps!
Your Soniqué package includes 1 Ultrasonic Cleaner, 1 Power Adapter, and 1 User Manual, ensuring you're fully equipped to start cleaning immediately.
Yes, water is typically sufficient for many cleaning tasks. However, adding a mild detergent can enhance cleaning power for specific items, offering versatility to meet your cleaning needs.
Begin your cleaning session by filling the cleaner's tank with water up to the recommended level. Next, carefully select and prepare the items you wish to clean, ensuring they are suitable for ultrasonic cleaning. Connect the power cord to the electrical socket and attach the jack to the machine. To start the cleaning process, simply tap the power button; you'll notice a blue light indicating the machine is at work, and a red light when it's turned off. After the cycle completes, remove your items, gently dry them with a soft, lint-free cloth, and give them a polish for that perfect, sparkling finish.
Have a look at our blog site for more tipps and tricks!
